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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Customer Requirements Analysis- Business and technical requirements gathering
  • 1. Assess existing voice and data infrastructure
  • 2. Identify customer communication requirements
  • 3. Determine scalability and application needs
Networking and Call Routing- Voice networking configuration
  • 1. Trunk selection and routing
  • 2. Bandwidth and voice compression considerations
  • 3. Small Community Network (SCN) implementation
System Installation and Configuration- Deployment and administration
  • 1. Licensing and feature activation
  • 2. User and extension administration
  • 3. Initial system configuration
Applications and Messaging- Communication applications deployment
  • 1. Auto attendant configuration
  • 2. VoiceMail Pro features
  • 3. Conferencing and messaging services
SME Solution Design- Designing Avaya SME communication solutions
  • 1. Design multi-site solutions
  • 2. Select appropriate IP Office platform
  • 3. Plan system architecture and capacity
Maintenance and Troubleshooting- Operational support and diagnostics
  • 1. Perform ongoing maintenance tasks
  • 2. Identify and resolve common faults
  • 3. Verify system performance
IP Office Hardware- Hardware components and interfaces
  • 1. Control units and expansion modules
  • 2. Digital, analog, and IP endpoint support
  • 3. Interface card selection

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) System Status Application
C) Advanced Summary Reporter
D) Historical Reporting Application


2. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Limited to the number of systems in an SCN
B) Not a supported feature
C) One backup per system
D) There is no limit.


3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) Nss3033211234
B) NCLI3033211234
C) Ns3033211234
D) NCID3033211234


4. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
B) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
C) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
D) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase


5. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Messages
C) Lotus Notes
D) Microsoft office Communicator


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: A,C

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