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Avaya Oceana® Solution Support Sample Questions:

1. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Email Snap-In and Omnichannel DB
B) UAC, Agent Workspaces and Omnichannel
C) UCM Spaces, UAC, and Agent Workspaces
D) UAC and Omnichannel DB

2. Which statement describes the function of the Work Assignment Snap-in?

A) It provides contextual information.
B) It helps Avaya Oceana customer* build their business logic.
C) It is a normalized model for all Avaya Oceana resources.
D) It is responsible for interaction routing.

3. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
B) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
C) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
D) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

4. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

5. Refer to the exhibit.

A) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
B) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
C) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
D) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.

Solutions: