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Avaya 6207.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Compliance | 10% | - Data security and encryption - Access control and audit trails - Regulatory compliance requirements |
| Topic 2: Maintenance and Troubleshooting | 15% | - Common recording/monitoring issues - System monitoring and logging - Log analysis and diagnostics - Software updates and patches - Backup and disaster recovery |
| Topic 3: Architecture and Planning | 20% | - System requirements and compatibility - Network and protocol considerations - Avaya Aura Contact Recording (ACR) architecture - Avaya Aura Quality Monitoring (AQM) architecture - Capacity planning and sizing |
| Topic 4: Configuration and Administration | 30% | - Storage management and retention policies - Call capture methods and triggers - Replay, retrieval and export settings - Recording policies and rules - Quality monitoring forms and scoring - User roles and permissions |
| Topic 5: Installation and Deployment | 25% | - Licensing and activation - Server and software installation - Post-installation verification - High availability and redundancy setup - Integration with Avaya Aura Contact Center |
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