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Avaya 6401.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features & Applications | 20% | - IP Office Contact Center basics - Call routing, groups and hunt groups - Voicemail Pro and unified messaging |
| Networking & Connectivity | 20% | - QoS and firewall traversal - LAN/WAN topology and IP addressing - SIP trunking and VoIP configuration |
| Maintenance, Security & Troubleshooting | 15% | - System backup, restore and upgrades - Security settings and access control - Monitoring, logging and fault resolution |
| User & Device Configuration | 20% | - IP phones, soft clients and extensions - Line appearance and call handling settings - User accounts, profiles and permissions |
| System Installation & Initial Setup | 25% | - Hardware and software requirements - Basic system configuration and activation - IP Office server and edition deployment |
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